woodymuddykitchens@gmail.com
07854 350 369

Payment & Returns Policy

Payment

We accept payments via PayPal, most major credit/debit cards and Klarna which enables you to pay in 3 easy instalments.

Payments are made through our secure checkout.

Returns

Following receipt of your order, you have 14 days to notify us if you wish to return an unwanted item. The item must be unused and in the condition it was delivered.

The cost of the return will be met by you the customer and we are not responsible for any loss or damage to any returned goods in transit.

We can collect your unwanted item within Mainland UK for a charge of £50.00. Collections within our free delivery area (within a 50 mile radius of Barnsley) will also be charged at £50.00. Our collection fee will be deducted from your refund amount.

Please contact us to discuss the return of goods outside of Mainland UK.

We must receive the item within 14 days once you have told us that you wish to return your order.

A refund will be issued by us within 14 days following our receipt of the item.

We only accept returns from the person who bought the item.

If you believe your item to be faulty please contact us immediately (with photographs of the fault if possible).

Bespoke Order Return Requests

We do not accept bespoke order returns.

Bespoke order items include none standard products e.g.

  • items painted to a specific colour at the request of the customer, which differs from any standard colour choice(s) that the product is offered in, either through our website or other marketing materials
  • items made to a specific size at the request of the customer which is smaller or larger size than the size(s) available in our standard range of made to order products
  • items made with specific modifications at the request of the customer e.g. personalised with a name or individual design changes or features which are not part of our standard range of made to order products

Contact Us

If you have any questions or queries regarding our Returns Policy or you would like any further assistance please get in touch and we’ll be happy to help.